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Business Case for Shared Services - South East Asia

Overview:

S&SI was engaged to conduct a study into the viability of establishing a global Shared Services Centre for a Fortune 50 Company’s operations in South East Asia. Primary activities were to develop options for the functional scope of a shared service centre; determine the appetite for shared service amongst the company’s South East Asian executives – and their preferred option; determine an implementation approach and the likely cost and benefits.

 

develop the project plan; recruit the team; secure and equip a location for the Shared Centre;  develop new business processes, build/configure/test the financial system; develop/implement an organizational structure; develop a change management plan; transition to the new system/structure, post Go Live support, capture & present lessons for Executive strategic planning options.  Project completed on time, as scoped and on budget.

 

Approach:

  1. Led strategy development workshops with the Thailand and Asia Executive leadership to:

    • Clarify tangible and intangible business objectives. 

    • Determine the appetite and hurdles for change. 

    • Established the high level approach going forward; establish a project governance framework.

  2. Recruited a small planning team (clients and consultants) to develop a business case, detailed approach and project plan.

  3. Once business case was approved; working with the Thailand CEO, S&SI engaged the Thailand senior management team and set up the ‘project office’ (registers, governance, meetings schedules/formats, templates & tools)

  4. Recruited the project team and kicked off the project in the Bangkok head office (engaged/motivated the client team and management).

  5. Managed the project, using the proven S&SI methodologies

  6. Delivered the project on time, within budget and to specification

  7. Presented a final report to the Asia Pacific Executive team with a set of recommendations and approach options to rollout a Shared Service Centre.

  8. Compiled a set of methodologies, outcomes and learnings for the client’s future use.