Business Case for Shared Services - South East Asia
Overview:
S&SI was engaged to conduct a study into the viability of establishing a global Shared Services Centre for a Fortune 50 Company’s operations in South East Asia. Primary activities were to develop options for the functional scope of a shared service centre; determine the appetite for shared service amongst the company’s South East Asian executives – and their preferred option; determine an implementation approach and the likely cost and benefits.
develop the project plan; recruit the team; secure and equip a location for the Shared Centre; develop new business processes, build/configure/test the financial system; develop/implement an organizational structure; develop a change management plan; transition to the new system/structure, post Go Live support, capture & present lessons for Executive strategic planning options. Project completed on time, as scoped and on budget.
Approach:
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Led strategy development workshops with the Thailand and Asia Executive leadership to:
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Clarify tangible and intangible business objectives.
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Determine the appetite and hurdles for change.
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Established the high level approach going forward; establish a project governance framework.
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Recruited a small planning team (clients and consultants) to develop a business case, detailed approach and project plan.
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Once business case was approved; working with the Thailand CEO, S&SI engaged the Thailand senior management team and set up the ‘project office’ (registers, governance, meetings schedules/formats, templates & tools)
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Recruited the project team and kicked off the project in the Bangkok head office (engaged/motivated the client team and management).
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Managed the project, using the proven S&SI methodologies
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Delivered the project on time, within budget and to specification
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Presented a final report to the Asia Pacific Executive team with a set of recommendations and approach options to rollout a Shared Service Centre.
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Compiled a set of methodologies, outcomes and learnings for the client’s future use.